Provider Relations Coordinator

Company Overview and Culture

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on creating value from data for driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 40,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.

EXL Health is looking for Coordinators for our Provider Relations Team. This is a remote, work from home position.

Coordinator Responsibilities:

• Take inbound calls from Providers, logging each call in the system and taking the necessary steps to resolve
• Monitor and respond to email correspondence, both internal and external.
• Log voicemail in system and return calls according to service level
• Make outbound calls to Providers to assist with using our Portal, verify address, contact info and confirm receipt of EXL Request letters
• Monitor and respond to “Chats” from Providers
• Review and process files received in the exception folder.
• Escalate issues to management and handle for Follow Up action as needed.
• Responsible for communication and reporting of any system or workflow issues to the appropriate Leadership or Team Members
• Meet quality and productivity standards as indicated by service level
• Comply with HIPAA and other regulations regarding confidentiality of information.
• Other duties as assigned to support the audit process and/or company-wide programs

Qualifications:

• Education - High school diploma or equivalent
• Previous customer service or call center experience
• Prior Healthcare experience a plus

Knowledge and Skills:

• Demonstrates the ability to work in an organized, efficient and process-oriented manner
• Strong oral and written communication skills and the ability to problem solve
• Ability to transition from one task to another, while maintaining attention to detail
• Possesses time management skills; exhibits solid ability to prioritize work and perform multi-tasks.
• Proficient in Microsoft Office, emphasis with Excel and Outlook
• Comfortable working in a high-volume, fast-paced environment either with a team or individually
• Comfortable using various types of software programs

What We Offer:

• EXL Health offers an exciting, fast-paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants.
• You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills - key aspects for personal and professional growth.
• We provide guidance/ coaching to every employee through our mentoring program wherein every junior level employee is assigned a senior level professional as advisors.
• Sky is the limit for your career growth at EXL Health. We offer a variety of career development opportunities to help you reach your full potential.
• We offer a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, 401(k) plan, and paid time off.